Download Renters Connect — free on the App Store and Google Play
Which path is yours?
1A — New here? Start at 1A if you’re setting yourself up.
1B — Invited by a property manager? Start at 1B — your login is emailed to you.
1C — Been here before? Jump to 1C — tap Sign In each time you open the app.
CHOOSE YOUR PATH
- Enter your name, email, password, mobile and country→ Verify OTP
- Choose your account type — “Rent a Home”→ Continue
- Tip — Timezone is usually set automatically from your device, but it’s worth verifying — especially if you travel or view properties in another timezone.Open the Profile tabTap the edit icon next to your nameVerify or set your timezone→ Timezone
- You're emailed your account and an 8-digit password — no OTP needed→ Sign In
- Tip — Your account was created by a property manager, not your own device, so don’t assume the timezone is right — it’s worth checking the first time you sign in.Open the Profile tabTap the edit icon next to your nameSet your timezoneChange your password→ Save
- Tap Sign In each time you open the app→ Sign In
- Travelling? Update your timezone before your next viewing→ Timezone
- Open the “Viewings” tab→ Viewings
- At the scheduled time, tap the viewing to open it→ Select viewing
- Tap Join Viewing to enter the call→ Join Viewing
- Accept camera, microphone and all photo permissions→ Allow
- Say hello and introduce yourself, then mute your micUnmute anytime to ask questions or chat with the property managerTip — Viewings can include several tenants at once, or just you. If you're the only tenant on the call, feel free to stay unmuted for the whole viewing.Answer the questions on screen — tap the arrow to see moreEnter any commentsSnap a picture straight from the video stream→ In the viewing
- When the property manager ends the call, General Feedback opens automaticallyAutomatic
- Answer the General Feedback questions and enter your notesTip — Interested in renting this property? Renters Connect doesn’t submit applications for you — mention your interest here, then follow the property manager’s usual application process (often a form linked to the listing).Answer the Financial Aspects questions and add notesReview each room again — photos, questions and comments→ Continue
- When you’re done, finalise the report→ Finalize Report
- On the “Viewings” tab, open Past to see older viewings→ Past
- Open the report for that viewing→ View or Download
- Step through each room — answers, comments, photos→ Room by room
- Download the Property Viewing Report→ Download Report
• Property address and photo• Property manager details• Viewing date and time• Room answers and comments• Room photos• Your feedback and notes
- Open photos in high resolution, with watermarks→ Tap a photo
- Tip — It’s uncommon for the property manager to call you directly — most next steps come from you, not them.Apply directly through the property manager’s usual process if you’re interestedMessage the property manager yourself first if you have questionsTravel to the property in person before applying, if you’d like→ Outside the app
Good luck!